1. Introduction
At Myhoodratings Ltd ("we", "us", "our"), we are committed to protecting your privacy and ensuring your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
Depending on how you interact with our platform, we may collect the following data:
- Account Information: Your email address, encrypted password, and generated pseudonym for reviews.
- Runner Information: For users providing Runner services, we collect your real legal name, UK Share Code (for Right to Work verification), and Stripe connected account details to facilitate payouts.
- Review Data: Property addresses, ratings, textual comments, uploaded media (photos/documents), tenancy dates, and rent ranges.
- Usage Data: Information about how you interact with our platform, such as IP address, browser type, and navigation paths.
3. How We Use Your Information
- To Provide Services: Facilitating property reviews, connecting users with Runners, and processing payments or credit balances.
- To Protect Anonymity: Reviewer identities are strictly decoupled from public property reviews. Only your pseudonym is displayed publicly.
- To Verify Trust: Validating tenancy documents (for verified reviews) and checking Right to Work credentials for Runners.
- Communication: Sending transaction receipts, alert notifications (if subscribed), and updates regarding your account or moderation status.
4. Data Sharing and Third Parties
We never sell your personal data. We only share data with trusted third parties necessary to operate our service:
- Stripe: Used for processing credit purchases and facilitating payouts to Runners. Your financial details are processed securely by Stripe and are not stored directly on our servers.
- Hosting & Database Providers: Secure infrastructure partners used to host our application and securely store data.
- Legal Obligations: We may disclose information if required by law, subpoena, or other legal processes.
5. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. If you delete your account, your profile data will be erased. However, anonymous property reviews you submitted will remain on the platform to maintain the integrity of our dataset, completely stripped of any connection to your account or email.
6. Your Rights
Under the UK GDPR, you have the following rights regarding your data:
- The right to access the personal data we hold about you.
- The right to request correction of inaccurate data.
- The right to request deletion of your account and personal data (Right to be Forgotten).
- The right to restrict or object to certain types of processing.
7. Cookies
We use strictly necessary cookies to keep you logged in and functional cookies to remember your preferences. We do not use intrusive tracking or third-party advertising cookies. By using our platform, you consent to our use of essential cookies.
8. Changes to this Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by updating the "Last updated" date at the top of this page or by email.
9. Contact Us
For any privacy-related inquiries, requests to access your data, or account deletions, please reach out to us at hello@myhoodratings.com.
